DND Procedure

DND Procedure

• The Room boy / Houseman on the floor should check all rooms with DND card hung outside the door, morning shift staff take two time occupancy twice during his shift.
• Check the arrival time of the guest , if the guest has arrived in the morning, handover the same massage to afternoon shift.
• If guest is staying for more than a day, check when the last service was provide & inform to lobby manager. 
• If the DND sign is still on till 3 pm, Housekeeping to call up the guest to ask if the room can be served , if guest is not in the room , Housekeeping Supervisor to call on guest's mobile number and politely ask for his room service.
• Housekeeping Attendant should fill up the DND slip and put it under the door at 3.30 PM.
• If there is no response from guest on telephone, lobby manager check with the room status report  and if DND is more than 12 hours, then he along with Security officer, Executive Housekeeper opens and check the room.
• No room to be left unattended for the 24 hours.
• If the room was serviced by Housekeeping in morning but found DND in evening record the same in Housekeeping Log Book and inform the Duty Manager.