Procedure of LOST & FOUND

Procedure  Of  LOST & FOUND

• Any article found in hotel by any employee, it's call Lost & Found . 
• Lost & Found article can be found in Room, Banquet, Dining hall,Bar, Reception, GYM, Swimming pool side, Spa etc.
• Lost & Found items has to be handed over to housekeeping department.
• Lost & Found article has to be handed over to Housekeeping desk.
• Desk attendant or Housekeeping supervisor should enter all details in lost & found register.
• The article should be packed in plastic or paper bag with the lost & found slip one the top.
• The articles will will deposit in Lost & found locker in Housekeeping department.
• Lost & found item can be classified under heads:- Perishables, Alcohol beverage. Valuable & Non -Valuable.
• Perishables are stored for a period of one day and then it is handed over to the finder with non returnable gate pass.
• Any Alcohol beverage found in the room to be deposited to F&B controller the same day with proper acknowledgement.
• Valuable items are keep in housekeeping Lost & found locker.
• Very valuable items are handed over to Executive Housekeeper for safe custody in the safety locker of EHK.
• Executive Housekeeper should endorse the entry in the register for having received very valuable article.
• Housekeeping supervisor also enter all details in Housekeeping log book for the next shift. 
• Articles like cash, jewellery, watch, mobile, debit cards, credit cards, laptop, passport, pan card, called as very valuable Lost & Found.
• Intimation should be sent to the guest about their lost & found items by call, emails or post for their valuable item.
• If the guest prefers to receive the article through courier service, the courier charges to be debit from guest.
• If the guest are very regular , lost & found item can be keep on hold to be handed over to him during his next visit.
• If no response is receive from guest than it is stored for a period of six months and management take decision for disposal of the same.
• Items valued below Rs-1000/- can be classified under non- valuable items, which can be stored for a period of three months after which the same can be handed over to the finder with non returnable gate pass.
• A mail of intimation to be sent to all guests for non- valuable and valuable items.
• A quarterly inventory of the stored items to be taken, a team comprising of EHK , Security manager to be involved in the inventory & list to be sent GM's Office.
• All items disposed at the end of three months to be accompanied by a non-returnable gate pass, which should be filed for reference.
• The employee package pass should be authorized by Executive Housekeeper.
• Non- returnable gate pass for very valuable articles should be approved by General Manager.